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Frequently Asked

MasterCard or Visa card doesn't work in Iran due sanctions against Iran, Iran is not joined with the worldwide banking system. You don't need to worry about carrying cash, We offer IntravelCard which is an Iranian Prepaid Travel Card for tourists. IntravelCard is a great alternative to your MasterCard.

No. Visa Card is not accepted in Iran. Even MasterCard and any other debit card is no accepted in Iran. you can use Iranian local debit card instance of Visa Card

Saina KnowledgeWare LTD. is providing you the Intravel Card and all the supports. This card is issued by our trusted Bank partner.

IntravelCard is valid for 3-12 months.

Usually, it takes 2 working days at most (Thursdays and Fridays are weekends) but sometimes it takes three hours to issue the card . Make sure you order your IntravelCard two days before you arrive at your hotel in Iran.

We will deliver your IntravelCard to your hotel/ hostel or airport at your arrival. you can specify your desired location to receive the IntravelCard.

When you are ordering the IntravelCard, you will be asked for the amount of foreign currency that you want to change to Iranian Rials and we exchange your currency to Iranian currency. Then we issue your card and load money into it. You can recharge your card by contacting us 24/7. You can do this by online funds transfer or pay in cash at your hotel.

You can not have more than 5,000,000 IRR balance in your gift card which will not be enough for one day but with IntravelCard, you can have up to 700,000,000 IRR. the gift cards are not issued on your name but IntravelCard is issued to your name.

No, there is no cancellation fee. We only charge you when we deliver the in Travel Card to you. So you can easily cancel your order on your profile

No. Credit cards are not working in Iran. Forget about your credit Card in Iran. However, there are alternative ways.

No. Like MasterCard and Visa card you can't use Credit card in Iran. Forget about your credit Card in Iran. However, there are alternative ways.

You can either pay in cash at your hotel or online Transfer funds. The exchange rate will be calculated based on the black market rate which is 4 times than the official rate (so don't change your money at the airports or Banks).

It costs only 15.99 Euros (or equivalent in your currency) which includes tax, shipping, issuing, and all other legal costs. There is no other hidden fees or sub charges at ATM or online payments. However, based on Banking system rules and regulations in Iran when you check your card balance you will be charged 5000 IRR which will be paid to the bank, not our company.

No, because this card is not attached to any bank account. so you don't receive any interest. This is an Iranian Prepaid Travel Card

No there is no limit on online purchases, grocery purchases but because of security reasons in nationalwide, you can't withdraw more than 2,000,000 IRR from ATMs daily.

Yes, in order to use the IntravelCard and make a purchase, you must have a PIN code. PIN is usually 4-digit number which you will be asked when you make a purchase.

Your PIN will be delivered to you in a closed envelope because of security reason. If you receive an open envelop do not accept the card and contact us immediately.

You can get your second PIN from an ATM, then you can shop online or pay for TAB30 or Snapp ( they are online tax services like Uber and lyft). Also, you can transfer money to anyone with your phone or the internet. The detailed instruction about getting the second PIN will be sent to you with IntravelCard.

You can easily reach to an ATM and choose English as your language and change your PIN.( we recommend you to change your PIN after we deliver the card to you.

Yes, you can request a refund using our web site or call/message on WhatsApp. The remaining balance in your card will be delivered in cash to your hotel/hostel in the original currency you have loaded on your IntravelCard. Or you can request an online fund transfer using PayPal. (you can request to get your refund in different currency but you have to ask us first day we deliver IntravelCard to you or one working day before you request a refund.

You can go to your profile and sumbit your request in just one click.

You receive IntravelCard, closed envelop with your PIN code, our brochure, and instructions on how to use the card, your receipt, a free token for accessing public transformations. The IntravelCard will be issued on your name.

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